Customer Service

  • Privacy & Security
  • Returns & Replacements
  • Colors
  • Winding Yarn
  • Classes
  • Payment, Pricing & Promotions
    Privacy & Security

    We realize your privacy is very important to you. Yarns By Design is committed to maintaining the privacy of your information. We respect your privacy and do not share any information collected on the site. When you make a purchase through our site, the contact information you submit is used to deliver your order as well as to notify you about updates to our site and merchandise. We also use this information for our own marketing purposes.

    Returns & Replacements
    • US customer: Unused yarn, in its original condition (no smoke/pet exposure) and prior approval via *email from Yarns By Design may be exchanged for store credit within 30 days of purchase. 

    *email (orders@yarnsbydesignpa.com) and please include the following information in your message:

    • Name
    • Email address
    • Order number
    • Quantity and type of yarn to be returned
    • Reason for your return 
    • Once we have received all the information regarding your return, we will reply with the total amount of the credit you are eligible to receive.
    • Packages must arrive to us within 15 calendar days of return approval. A store credit will be issued when your return is received and accepted.
    • Yarns By Design does not accept returns/exchanges on books, patterns, needles, accessories or sale items.
    • Shipping costs to and from Yarns By Design will be your responsibility and are not refundable, unless your order was filled incorrectly.
    • We strongly suggest that you insure all items to be exchanged. We cannot assume responsibility for exchanged items lost or damaged in shipping.
    • Orders sent in error or defective may be returned for full credit or replacement. We will take all the steps necessary to get the order correct for you. Please email (orders@yarnsbydesignpa.com) to let us know of the problem with your order.


    Every effort is made to display as accurately the yarn colors. Because computer monitors render color differently and yarn is dyed in lots, variations may occur and we cannot guarantee the color will be an accurate representation of our products. 

    Winding Yarn 

    We are more than happy to wind your yarn free of charge. Please note that we cannot accept exchanges or returns of wound yarn. To have your order wound, leave a note in the "comments" section of your order or email us your request at orders@yarnsbydesignpa.com. 


    • REGISTRATION: Please register online, in-store, or call us at (412) 794-  We require payment in full at the time of registration to reserve your spot.
    • CLASS MINIMUMS: Private = 1 student, Group = 3 or more.
    • CANCELLATIONS: Class fees are NON-REFUNDABLE. Cancellations must be made at least 3 days before the firstclass for a STORE CREDIT. Registrants may cancel (via email: info@YarnsByDesignPA.com, subject: class cancellation). We will not accept cancellations via voicemail. We cannot offer store credit if we receive less than 3 days' notice.
    • If YBD must cancel a class, we will either issue a full refund or provide the opportunity to reschedule the class.
    • MISSED CLASSES: We do not offer make-ups or credit for missed classes.
    • PROMPTNESS: We do not make up any time lost for tardiness, please arrive promptly. If you are more than 15 minutes late, you forfeit the class and fees.
    • CLASS DISCOUNTS: Students will receive a 10% discount on the purchase of supplies required for the class.
    • OTHER DETAILS: Class fees do not include the cost of yarn/materials unless otherwise stated.
    • We require you to use YBD yarns only unless otherwise stated.

     Payment, Pricing & Promotions

    • Prices are in US dollars and are subject to change.
    • We accept all secured payments through Shopify and Paypal. 
    • If you prefer not to enter your credit card information online, you are welcome to call us at 412-794-8332 during our business hours to place your order.
    • If you would like to pay for your order using your Yarns By Design gift card, please call us at 412-794-8332 during our business hours to place your order.